Our policy
For cancellation Pompeigrandtour s.n.c will determine the refund due as follows:
Special cancellation policy due to Covid-19: we extend free cancellation up to 24 hours prior the start time, to all tours until the end of the health crisis.
Standard cancellation policy
- More than 7 days before date of the requested service: No cancellation fee. We will refund the entire amount paid. No penalty – 100%* refund. I
If you paid only a deposit we will refund the amount paid – 100%* refund of the deposit
- From 6 to 3 days before the date of the requested service: 50% cancellation fee. If you have paid the entire amount of your tour, we will refund a total of 50%: 50% penalty – 50% refund.
If you paid only a deposit we will not refund the amount paid. No refund on the deposit.
- Less than 48 hours and no show: 100% cancellation fee. No refund – 100% penalty.
If you paid only a deposit we will not refund the amount paid. No refund on the deposit.
If the price of the tour that you have booked includes the admission fees of Museums/Archaeological Sites/Art galleries/Churches, in case of cancellation they are not refundable (as they have generally being pre-purchased).
Exceptions to the Standard Cancellation Policy:
- Capri Tour: If you have booked this tour – requiring the purchase of hydrofoil /boat ticket – in case of cancellation the cost of the tickets will be not refundable.
- Force majeure:
If the cancellation is a consequence of force majeure Pompeigrandtour will refund the entire amount you have paid for your tour.
Force Majeure includes impersonal events such as war, civil insurrection, strikes, volcanoes, extreme weather, earthquake or natural disaster that makes it dangerous or impossible to safely undertake the tour. The determination of what constitutes ‘Force Majeure’ is at the discretion of Pompeigrandtour s.n.c..
If you are on a cruise ship and you have to cancel due to rough sea conditions, or the ship does not arrive in port or lands very late, you are not responsable for the cancellation of the tour; the money will not be lost: no penalty – 100% refund. If you paid only a deposit we will refund the amount paid. 100% refund of the deposit..
Please contact us if you have any questions about our cancellation policy.
Payment policy
– You can pay a deposit when you book the tour and you can meet in full the day before the excursion
– or pay the rest, in cash, the same day of the tour to the guide